Manipal Payment and Identity Solutions
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Services | CCM

Services| CCM

Customer Communication Management

Don't Customize, but CONFIGURE!

Manipal Payment and Identity Solutions Limited offers the most extensive Omni Channel Customer Communication Management solution which is interactive with cloud scalability, security, and affordability. Our one-of-a-kind solution empowers business users by giving them control over content and layout. Take back control with a real-time dashboard, eliminate unnecessary bureaucracy, and empower front-line staff, while maintaining high compliance standards.

CCM Offering

01

Sourcing

This offering involves assessing, selecting, and managing to acquire the desired services while focusing on creating sources through which an organization can obtain its supplies.

02

Onboarding

This digital solution offering involves the process of introducing a newly hired individual into an organization and is an important step that helps an individual understand their new position and job requirements.

03

Policy Issuance

This digital solution offering involves the process of introducing a newly hired individual into an organization and is an important step that helps an individual understand their new position and job requirements.

04

Policy Servicing and Renewals

Recording change of address., noting a new nomination, or any new change of nomination under a policy, all of this is taken care of under the policy issuance and renewals offering.

05

Claims

We prioritize every task that demands your attention. From dues or believed to be due, title to a debt, privilege, or another thing, we do it all with ease.

06

End-to-End Compliance & Control

This solution offered by MPi helps you connect external regulatory events to a business’ specific obligations, internal controls, policies, and procedures. It is a series of policies and guidelines implemented for the purpose of guiding to abide by applicable laws and optimizing the company’s management.

07

Group Communications

This offering helps you with communication to exchange ideas, determine goals and motivate other members While at the same time helping in the exchange of information in order to make decisions, resolve confusion and build rapport.

08

Marketing and Branding

We help you in promoting your brand’s products or services to elevate it while also creating and maintaining brand-consumer relationships and marketing brand attributes.

09

Advisor communications

We at MPi, use the power of communication to strategically provide an advantage to an individual, team, or organization.

10

Help Desk Services

With this offering, we help individuals and organizations get help with a problem or the support that they require

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Our Features

Business Rules

Omni-Channel Output

Hyper Personalised

Interactive

In-Built Smart Designer

Multilingual – Bilingual

End-to-End Compliance & Control

Automated

Bi-directional (Two-way)

Batch Communication and On Demand

Real-Time Dashboard

Work Flow Manager

Drive Meaningful Conversations with your Customers With Omni Channel Hub from MPi.

We at MPi, create and deliver personalized compliant customer communication across multiple channels with the help of our top-class central communication hub.

  • Cloud management
  • Cross-platform software
  • Global network connection

We understand your needs and to fulfill that we offer you personalized communications with billions of people around the world.

Our Communication Channels

  • Print
  • Short URL
  • Email
  • Personalized Video
  • SMS
  • PDF/JPEG
  • WhatsApp
  • Push Notifications

Our Automation feature helps in enabling channels to interact with each other. The rule engine robotizes all the activities by interlinking all channels, Interfaces, and providing hyper-personalized/customized effective communications to customers.

A unified dashboard is present across all delivery channels for easy tracking and counter campaigns which also helps to track, analyze, and display key performance indicators, metrics, and data points.

Our integration of multiple client systems at MPi uses CRM, Group, Advisor, Core System, and claims by using API to blend into functioning of a unified whole.

A fully traceable process is used to connect external regulatory events to a business' specific obligations. While also maintaining and adhering to the compliance notified by regulators are important and our core focus.

Our end-to-end workflow design and execution are necessary to complete a task with each step in a workflow having a specific step and a multi-layered template.

  • End-to-end workflow design and execution
  • Multi-layered template and activity approval matrix
  • Expertise in multiple composition engines
  • Integrated into several print workflow engines
  • Onsite & Offsite development capabilities
  • Diverse technologies – .Net, Java, PHP, Node, C/C++ …
  • 100+ resources with print automation expertise
  • Diverse technologies – Microsoft, Java, PHP…
  • Single sign-on - SAML, LDAP, ADS …
  • CRM, ERP or any client system integration
  • Postal Processing & Courier integration

Personalization at scale

Deliver an exceptional customer experience

Easy/intuitive composition

Communications with a one-to-one feel

Showcase relevant product/service

Use images that fit the message

Dynamic and interactive communications

Omni-Channel Output

  • Omni-Channel Output
  • Communicate when/where/ how it makes most sense
  • Supports all common consumer channels
  • Format messages to fit the delivery channel

Vertical Expertise

Insurance

Healthcare

Finance

Our CCM solution can deliver multiple benefits to Insurance companies such as yours

Personalization

Better customer experience through both digital and physical channels with Personalization to meet customer needs and expectations

Communication

Easier for customers to periodically comply with certain regulations.

Marketing

Agility for marketing, cross-selling, up-selling etc.

Cost Reduction

Savings due to reduction in printing and logistics costs.

Business Growth

Easy scalability as your business grows for On demand and Batch communication

Data Security

High standards of data security (both for physical printing and digital assets).

Channels

Integrated platform across communication channels (SMS, email, short code, WhatsApp, print) with analytics optimizes cost, reach and impact.

Network

Nationwide network of physical printing capabilities means there’s a facility close to all your important markets.

Request Demo

Manipal Payment and Identity Solutions Limited

  • Udayavani Building, Udayavani Road, Manipal - 576 104, Karnataka, India
  • 0820 220 5000
  • [email protected]

Manipal Payment and Identity Solutions Limited

  • Udayavani Building, Udayavani Road, Manipal - 576 104, Karnataka, India
  • 0820 220 5000
  • [email protected]

Bengaluru

  • 0820 220 5000
  • #21/15, 3rd and 6th Floor, The Landmark Near Trinity Metro, M.G.Road Bengaluru - 560 001

Chennai

  • 0820 220 5000
  • Door No./Plot No. AC 1, 3rd Main Road, Sidco Industrial Estate, Thirumudivakkam - 600 132, Chennai, Sriperumbudur Taluk, Kancheepuram District, Tamil Nadu, India

Delhi NCR

  • 0820 220 5000
  • Plot No. B-29, Sector-85, Dist.Gautam Buddha Nagar, Noida - 201 305, Uttar Pradesh, India

Kochi

  • 0484 404 1664
  • 1st Floor, Kalangote Towers, M.G. Road, North End, Ernakulam, Kochi - 682 016

Kolkata

  • 0820 220 5000
  • Belevedere Mill Premises, Godown NO. Z1, PO South Sankrail, PS. Sankrail - 711 313, Kolkata, West Bengal, India.

Mumbai

  • 022 493 68700
  • 101/123, 1st Floor, The Summit Business Bay, Andheri East Mumbai - 400 093

Manipal Payment and Identity Solutions Limited

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